Shipping Information

At the moment we are offering Free Shipping on all of our products our products The free shipping offer is only for the for the lower 48 US states only, if you are in any other area call 1 305 830 9430 or 1 800 901 6450 or e-mail sales@fireplacesites.com for a quote.

  • Our products ship within 2 to 4 business days. You will usually receive your fireplace in 7 to 10 business days
  • Soon after placing your order, you will receive an email to let you know we have received it, if you have paid using Paypal or Google Checkout you will also receive an e-mail from them confirming your payment.
  • Depending on the size and weight of the item, we either ship with Fedex Ground or for larger items we use LTL. You will be sent an email when your item is shipped from the warehouse with tracking information

Check the item when it is delivered for damage. Should your item be damaged, be sure to make a note on the driver’s delivery sheet